Shipping Policy

Effective Date: January 31, 2024
Last Updated: March 28, 2024

Shipping Destinations
We offer worldwide shipping. Although most of our products can be shipped anywhere in the world, there are exceptions due to legal restrictions or carrier limitations for certain products and destinations. Specific regional exceptions include:

• Western Sahara Affiliated Islands: No delivery services available.
• United States: We cover the continental US. However, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, or APO/FPO military addresses.
• Canada and Mexico: Full coverage available.
• Russia, Brazil, Chile, Japan, Australia, Israel, and all Pan American nations: Full coverage available.
• United Kingdom: Delivery is available to mainland areas but not to the Highlands and Islands, the Channel Islands, Northern Ireland, military addresses, or the Isle of Man.
• Germany: Full coverage available.

If you have concerns about shipping a specific product to your location, please contact us.

Retail Customer Shipping Policy
For retail customers, we offer free shipping on orders over $50. This policy is designed to enhance the shopping experience for our retail customers, encouraging frequent, smaller purchases.

Wholesale Customer Shipping Policy
For wholesale customers, we have set a minimum order amount of $999 to qualify for free shipping. For orders below $999, a flat shipping fee of $10 USD will be charged. This is due to the higher logistics and handling costs associated with wholesale orders, but also allows for lower unit costs due to the volume of purchases. This policy helps us maintain operational efficiency while offering competitive wholesale prices.

Drop Shipping Policy
For drop shipping, the following shipping rates apply:

• Orders of 10 items or less to a single address: $6 USD
• Orders of more than 10 items to a single address: $10 USD
• Wholesale customers may also choose their own logistics provider, with shipping costs borne by the customer.

Why Do We Have Different Shipping Policies?
Our shipping policies are set based on the size of the order and associated handling costs. Retail orders are typically smaller, while wholesale and drop-shipped orders are larger and more complex, requiring more logistics support. Our goal is to offer the best possible prices and the most reasonable shipping options to all our customers.

Shipping Timeframes
Shipping times vary by location and selected shipping method. Estimated delivery times are as follows:

• Standard Shipping: 10-15 business days
• Expedited Shipping: 5-9 business days

Please note that these are estimates and not guaranteed. Actual delivery may be affected by customs clearance and other unforeseen circumstances.

Shipping Methods
During checkout, you can choose from various shipping options that best suit your needs:

• Standard Shipping: Cost-effective, typically slower
• Expedited Shipping: Faster delivery at a moderate cost

Shipping costs are calculated based on the method, weight, and destination.

Order Processing Time
Orders are processed within 10-15 business days, except for customized or made-to-order items, which may require additional time. We will notify you of any expected delays during the order process.

Shipping Costs
Shipping costs depend on the weight of your order and your location. These will be calculated and displayed at checkout. Note: Additional fees like customs duties or import taxes may apply and are the customer’s responsibility.

Tracking Your Order
You will receive a shipping confirmation email with a tracking number. Tracking information may take up to 48 hours to update after dispatch.

Customs and Duties
International orders may incur customs duties and taxes, which are the responsibility of the customer. We recommend contacting your local customs office for detailed information on potential charges.

Lost or Delayed Shipments
We strive for timely delivery, but if your order is significantly delayed, please contact our customer support at glintglamour@outlook.com. Provide your order number and tracking details to help us resolve the issue quickly.

Shipping Inquiries
For any questions or concerns regarding shipping, please contact our support team at glintglamour@outlook.com. We are committed to providing excellent customer service to ensure your shopping experience is as pleasant as possible.

Policy Updates
We reserve the right to update or modify this policy at any time without prior notice. Changes will be posted here. We encourage you to review this policy periodically to stay informed of any updates. If significant changes are made, we will notify customers through an announcement on our website or via email.

Thank you for choosing Glint & Glamour. We appreciate your business!